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Parker Store Associate

 

Job Description - Parker Store Associate

Business Unit: San Antonio

Department: Parker Store

FSLA: Non-Exempt

Reports To: Team Leader

Schedule: Full time 8am - 5pm

 

Summary/Objective:

The Parker Store Associate will assist in the daily Parker Store responsibilities for establishing and maintaining excellence in guest services. Will help with sales transactions, making hose assemblies, cycle counts, housekeeping and other daily duties.

 

Essential Functions:

  • Ensures excellence in all aspects of the guest service experience including but not limited to the following:
  • Provides excellent customer service.
  • Process orders.
  • Solve application problems for counter customers.
  • Responds to customer inquiries on pricing and availability, product information and technical support.
  • Maintains and follows cash and credit handling procedures.
  • Solid product knowledge including cross over competitive products.
  • Ability to diagnose customer problems and recommend solutions.
  • Purchase parts for rush orders.
  • Expedite items for customers.
  • Process customer returns.
  • Trouble shoot and resolve order processing issues.
  • Load customer part number cross-references & specific pricing information.
  • Utilize printed and on-line vendor information resources.
  • Keep product and reference information up to date.
  • Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
  • Provide literature to customers.
  • Actively in developing more effective customer service skills.
  • Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
  • Ensure compliance with all policies and procedures.

 

Desired Skills and Abilities:

  • Excellent and effective communicator with strong problem solving skills and a mechanical aptitude.
  • Good working knowledge of various computer programs.
  • Works well in a fast paced team environment.
  • Is detail oriented and maintains a high level of accuracy.
  • Builds and maintains long term relationships.
  • Continuously improves product knowledge.

 

Hazards and Working Conditions:

  • Work around potentially hazardous moving equipment and machine parts.
  • Skin exposure to oils and cutting fluids.
  • Occasionally handle up to 100lbs and lift up to 80lbs.
  • Occasionally works in confined spaces.
  • Ability to climb stairs and ladders.
  • Repetitive walking, standing, squatting, bending, kneeling, reaching overhead or twisting, crouching, stooping throughout the workday.
  • Required to bend to the floor and lift objects as needed.
  • Pushing or pulling objects in lightweight to moderate weight.
  • Operators of powered industrial trucks shall be physically qualified, including field of vision, hearing, depth perception and reaction timing.
  • Storefront and warehouse environment exposure.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Qualifications:

  • High School diploma or equivalent.
  • Two years fluid power or motion control product experience required.
  • Excellent communication and decision making skills.

 

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Or email us at careers@wilson-company.com