It's a momentous milestone few privately owned companies ever reach: In 2016, Dixon celebrates its 100th anniversary.
Headquartered in Chestertown, MD, with distribution centers around the globe, Dixon has grown to become a leading innovator in the hose coupling industry. However, the heart of the company and its success is the work ethic and founding philosophy of the man who created Dixon on March 21, 1916. Howard W. Goodall and his vision and drive still inspire the men and women of Dixon today.
"I am convinced that we are successful because we've always had leaders who value the contributions of employees at all levels," says CEO Richard L. ("R.L.") Goodall, grandson of Howard W. ("H.W.") Goodall. "It’s about treating people right—about applying the Golden Rule, with both our customers and our employees. It's really that simple."
Dixon President Bob Grace, who has been with the company for a quarter of its 100-year run, says, "It's the people we've had at Dixon over those 100 years who have made the company so successful." Though Dixon has grown from a single plant in downtown Philadelphia to a thriving business with Manufacturing and distribution centers spread across four continents, its founding values have never wavered, he says. These values continue to infuse every level of the company today, from the factory floor to a far-flung distribution site in Perth, Australia.
Grace points to the "Six Pillars" of character—trustworthiness, respect, responsibility, fairness, caring and citizenship—as being central to the company's mission of uncommon excellence. "It's very reassuring to know that these are the values we live by here at Dixon," he says. "They aren't just words on a paper. We live and breathe the Six Pillars."